- GENERAL INTRODUCTION
1.1 The www.mariakaprili.com is the official website of Maria Kaprili Sole Proprietorship, headquartered at 21 Pindarou Street, Athens, 10673, Greece. The website (website or site or electronic pages, web server, server, servers or other similar meaning, hereafter called the “website”) serves as the official online store (e-store or e-shop) of the proprietorship (hereafter called the Company or We).
1.4 In order to access our website and make use of our provided services by making a Purchase you are required to do so for purposes not related to a business, to commercial or professional activity, nor for resale, exchange for commercial gain, loan or borrowing to other individuals, companies or organizations. In any of the aforementioned cases you are required to contact the Company directly via phone, email or in person and we reserve the right not to respond or fulfil your Purchases.
2.1 We respect your concern about your privacy and the safekeeping of the personal information you provide and are committed to protecting your data. A necessary requirement for initiating and processing your transaction with our Company is the disclosure by you of certain personal data (some or all of your title, name, username or similar identifier, physical address, shipping address, billing address, electronic address, electronic identification, contact information, phone number, date of birth, age, gender, affiliation, billing information, images, credit card, debit card or electronic wallet information). All process to your provided data is conducted to the extend that it is necessary to complete a Purchase by us and/or by third parties (such as fulfillment and shipping, credit card authorization platform, financial institution, web hosting, analytics, marketing services etc.). The information is collected and processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, put into mandatory effect since 25 May 2018 and repealing Directive 95/46/EC (General Data Protection Regulation), and is not disclosed, published, shared with or sold to any unrelated party without your explicit consent, according to Law 2472/1997 and Law 3471/2006, except under provisions of Law 2225/1994 and obligations under directive 24/2006. Under certain circumstances required by law or legal process, we may be compelled by competent authorities or court orders to disclose some of this information, if disclosure is believed to be necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We will make all reasonable effort to restrict such disclosures to what is mandatory by law and authorities at the time with respect to your private data and with adequate safeguards. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
2.2 We use the personal information you provide us with to transact with You. This includes confirming your order, processing payment, fulfilling and shipping your order. We may also use the information to evaluate and improve our business and provided services, as well as to communicate with you about your order and provide customer support, to send you promotional materials and other communications (including thank you notes, special occasion reminders, special events invitations), respond to your inquiries, make suggestions about alternative or related products or services, or to communicate news about our brand. You can opt out of such communications from us by sending an email request to firstname.lastname@example.org or simply by clicking Unsubscribe at our Newsletters or Events Invitations or at any other form of email. Also, all personal information you volunteered in Maria Kaprili Store located in 21 Pindarou street Athens 10673 Greece, may be used to send you newsletters, Invitations, special reminders and get in touch with you if necessary. If you do not wish to receive emails anymore you simply click Unsubscribe at the bottom of the email.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
2.3 If you connect with our website through social media such as Facebook, Instagram, Whatsapp and the like, or any associated website we may receive information about you from those sites depending on their privacy policies, which we do not control, and according to the settings you have accepted from them.
2.4 Along with the abovementioned information we also collect Technical Data about you, such as IP (internet protocol) address, your location, your device type, the browser you are using, your network provider, the time zone and country, language preferences, website pages you have visited, error and download reports. Our IT systems may collect this information automatically and may use it to customize our services and provide a better online experience. Some of this information is collected by “cookies” (defined below). When visiting our physical store, you may also use our Wi-Fi services and you may provide similar information to our systems. You can prevent this from happening by turning off the Wi-Fi enabling function of your device.
2.5 A cookie is a small file of letters and numbers that is stored automatically on the hard drive of your device. Cookies are used to distinguish you from other users of our website and partake in making your experience in our website more efficient and tailored to your needs. This helps us to understand how you are using our website and moreover to make it more functional for your future use.
2.5.1 Cookies can be either related to a session and be stored temporarily during a browsing session and then deleted from the user’s device when the browser is closed, or persistent (saved for a fixed period and used over multiple sessions). Some cookies are mandatory and crucial for the complete functioning of the website and your session (log-in information, maintaining items in your shopping cart). Disabling said cookies will result in losing access to certain parts of the website and its full performance. Optional cookies such as location, country, language preferences, size, colors etc. help us improve the performance of the website and allow us to provide you with reasonably personalized services. Other categories of cookies are used for in-house marketing and demographic surveys along with non-personal data to analyse and monitor consumer profiles to constantly improve the products and services we offer and to understand what might be of interest to you or other customers.
2.5.2 You can disable certain types of cookies by following your browser’s instructions on how to block them or delete them. We do not control the policies and settings of your browser. Please note that you may restrict cookies by changing your browser settings, but that such restrictions will potentially degrade and impact your user experience and full functionality of our website. You can get information about blocking, controlling and deleting cookies from www.aboutcookies.org.
2.7 By using our online services you have given your consent to the processing of your personally provided data, which can be revoked any time. Under Greek and European Union regulations it is within your legal rights to request to be granted access to the personal information we hold on you, to dispute and request to rectify your incorrect or outdated data or make a point for erasure or restriction of processing of your personal information. Please, contact us via email in either the Greek or English at email@example.com , for any such reasonable requests about the specific information and corrections.
2.8 For purposes of completing a Purchase or other services, we may transfer and store some personal information to a destination outside the European Economic Area (EEA), such as the United States of America (USA). We may also process information through suppliers and partners located outside the EEA. In such cases, we will take the appropriate safeguards to ascertain your personal data is treated in accordance with the EU regulations that apply in such situations and ensure a similar degree of protection is afforded to it.
2.9 You may be accessing our website from a location outside the European Union, or from countries that have different personal information laws, or via and through browsers with different levels of protection than those that apply in the EU. You explicitly accept that those provisions may be lower or different than what we provide here, and that we cannot guarantee the protection of personal information we receive from and through them nor can we comply with the range and possible contradictory statures of different jurisdictions. You accept that by using our website, our relationship with You is governed by European and Greek laws as appropriate.
2.10 If another entity acquires us or our assets, or assets related to the website, or any other change ownership or control in a lawful way, personal information, usage information and any other information that we have collected may be disclosed to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and such may be sold or transferred to third parties. Such transfer will be announced on our website and will be in effect as prescribed by law.
- INTELLECTUAL PROPERTY – COPYRIGHT – TRADEMARKS
3.2 Any use and sharing or representation by you of the electronic link to our website must be at all times compliant to law and customary norms and therefore must not be done in any way harmful or exploitative of our reputation and identity or to imply any endorsement by us or any affiliation between us and other linked websites. We reserve the right to withdraw our permission to you to provide our link at any time and for any reason we deem appropriate, in which case you are required to remove the link without any delay.
3.3 Third party products and/or services (publications, social media or blogs) which may appear on the website are the intellectual and industrial property of third parties who bear the relevant responsibility for their content and the services and/or products and are provided to you by us for information only and in no way represent any endorsement, truthfulness, reliability, secure access or affiliation with us. We do not control nor monitor the content of those websites and we cannot be held responsible for any information provided or for any loss or damage you might incur from you use of such websites.
- LIMITATION OF LIABILITY
4.1 While we make out best efforts to include accurate and up to date information on the website, we make no warranties or representations with respect to the content of the website. We cannot guarantee that all information and details (descriptions, features, characteristics, specifications, colors, sizes and availability) are always accurate and free of errors and omissions. You accept that sometimes images may not be accurately depicted, colors may be distorted between different devices, and information may change without our knowledge or our capacity to include the new information in our website. We reserve the right to modify the content of this Site at any time, but we have no obligation to update any information on the Site. You agree that it is your responsibility to monitor changes to the Site. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. You are encouraged to contact us directly if you have any doubt or want more accurate information than what you can find on the website. We cannot be held liable for any loss or damage you may suffer from incomplete, inaccurate or distorted information on our website.
4.2 We exclusively assume responsibility for any loss or damage you suffer in relation to visiting our website and avail of our services that can be obviously attributed to gross negligence, fraudulent misrepresentation, malice on our part or other liability that cannot be limited by law. We are not responsible for any loss or damage, injury or death that is not foreseeable or beyond our control.
4.3 Eligibility. By use of the website you declare that you meet appropriate legal requirements (legal age of at least 18 years of age, mental and financial capacities). Underage visitors may have access to our website and our services with the consent and under the direct supervision of their legal guardian who assumes responsibility for any of their Purchases. We assume no liability toward you if you do not meet the minimum age requirement, as we lack reasonable means to ascertain that you do meet aforementioned requirements. If you do not meet those requirements, we have the right to seek legal action and demand reparations from your legal guardian or representative.
4.4 By making use of our website you have consented that you proceed to Purchases and use of our services for your domestic and private use. Consequently we do not accept any responsibility for any commercial, business or professional loss, damage, business interruption, or missed business opportunity on your part.
4.5 Τhe use of the website is on your sole responsibility and its contents do not constitute nor can, in any way, be interpreted as counseling or direct and indirect incitement to proceed to any action or act or advice on which you should rely on. The evaluation of the contents, which are provided for general non-commercial information only and may be out of date at any given time and may be provided by our partners and be beyond our control, lies upon any user who assumes responsibility for the use of any part thereof. We make no representations, whether expressed or implied, that the content is accurate, up to date, complete and free from errors and omissions. We will not be held liable for any loss or damage related to the use or inability to use the website. We assume no responsibility for any loss or damage you may incur from representations you may make with respect to use of the website. We are not accountable for any reliance by you or third parties on specific content except that for which we explicitly state otherwise. For any clarifications with respect to any specific elements of the content, you are welcome to contact us directly with specific requests.
4.6 We will not be held accountable for any technical problems that may occur to visitors and/or customers upon your effort to access this website, and during your access, which are related to the operation or compatibility of your own infrastructure with this website and do not guarantee protection against electronic viruses, malware or other harmful electronic data, via the use of its website. You are solely responsible and encouraged to activate and maintain up to date appropriate electronic protection before you participate in any internet activity including making use of our electronic services in this website.
4.7 Force Majeure. While we cannot guarantee and therefore be held liable for any loss or damage, nor for failure to perform, nor for any delay in performing any of our obligations, caused by an event outside of our control, such as acts of God, wars, terrorist attacks, civic strife, riots, labour disruptions, strikes, transportation interruptions, natural disasters, earthquakes, fires, floods, severe weather, government action or failure, interruption of telecommunication and transportation networks, we can guarantee your timely notification as to the reasons pertaining to our inability or delay in fulfilling your order and we will arrange for an alternative after the event affecting our operation is over and when an alternative is reasonably available.
- USE OF THE SITE– CONDUCT
5.3 You must refrain from any and all unlawful use of the website or usel for any purpose that violates local, national, European and international law. Accordingly, any use that is illegal, offensive, abusive, obscene, inflammatory, injurious to third parties, minors, defamatory, violates copyright or privacy laws, or can cause harm to others is strictly prohibited. You are expressly not allowed to use the website to send or use material that includes business and commercial soliciting, political campaigning, software viruses, mass mailings, spam, or other material that may cause inconvenience annoyance or harm to any person. You are solely responsible for your conduct in using the website and our services, access to which is temporary and for personal purposes only and may be at our discretion restricted to certain parts of the website or blocked for certain individuals either temporarily or permanently. Access at one time does not in any way imply permission to access it at any other time and in any case must not be conducted in a way that may cause or is likely to cause interruption, damage or impaired its use by others.
5.6 All transactions made through the website are governed by the pertinent Greek, European and international laws that regulate issues relating to electronic commerce as well as consumer protection legislation N. 2251/1994 that regulates issues relating to remote sales.
- PRODUCTS – Availability – All orders are subject to acceptance and availability. While we aim to be accurate, any availability information or dispatch estimates on the website in relation to Products are approximate. As we process your order, we will inform you by available means, if any Products you order turn out to be unavailable and advise you as to retaining, altering or cancelling your order.
- PRICES – CHARGES – FEES
7.1 The prices payable for goods that you order are as set out in Euros on our website. All prices are inclusive of VAT at the current rate of 24% and to the best of our efforts are correct at the time of entering information. However we reserve the right to alter prices listed on the website so as to reflect market conditions at any moment at our discretion without notice. Therefore we are not responsible for any loss or damage you may incur by not completing an order and then be presented with a different price at a later time. The prices are represented without shipping costs, processing fees and other charges, which will be calculated when you place your order with us and will promptly appear before you confirm order and complete your Purchase.
7.2 For Purchases with a delivery address outside of Greece, you are considered the importer of the purchased items.
7.3 All prices are the final retail price inclusive of VAT. For Purchases intended to be delivered outside the European Union, which are exempt of this tax, the price will be adjusted to exclude applicable VAT. The adjusted price will appear to you before completing your Purchase.
7.4 While prices generally appear to be the same in both our physical and electronic store, there may be some differences occasionally depending on discounts, regular and flash sales etc. It remains solely at our discretion to retain or eliminate such differences whether in our physical or our electronic store at any given time without prior notice.
- ORDERING PROCESS
8.2 You can place your order with us by either remaining on our website as a guess user or by creating an account on our website. If you choose to proceed on ordering as a guest user, you will be asked to fill all the necessary information for the payment and delivery of the order.
8.3 Alternatively you may create your own account on our website to save your personal information, billing and delivery details to be used for your current and future orders with us through the online store. If you choose this method, you will be asked to set your own username and password for increasing security in the use of the account, the proper use and confidentiality of which falls merely on you. Upon creating the account, you agree to not to disclose the above information to any third parties. As such you are responsible for any misuse of your account and any purchase made through your account will be assumed to have been made by you. In case of loss, theft or unauthorized use of your account, you agree to inform us immediately and to seize using your account until we investigate and resolve the issue and we explicitly communicate with you that you can resume using your account.
8.4 Placing an order STEP BY STEP:
(a) At any point during your visit of the Site, you can select an item and click on the “Add to Cart” button; the Site will automatically place one unit of the item in your shopping list.
(b) You are also given the option to adjust the quantity of your selected item by clicking the buttons “+” or “-” for increasing or decreasing amount of your selected item. You can select more items by continuing to browse or collections and clicking on their “Add to Cart” buttons, adjusting the quantity in the same manner.
(c) Once you add an item to your Cart, a message will appear that your selected product has been added to the cart. You can review the contents of your selected items at any given time by clicking on “View Cart” option.
(d) Once you finish browsing you can proceed to complete your purchase by clicking on the “Checkout” button.
(e) Once again you have the chance to modify the quantity you selected to be ordered for each item on your shopping list by changing the number of units on the list.
(f) You can also remove an item completely from your Cart by clicking the “X” button next to the particular item or by changing the ordered quantity to zero (0) and then apply said changes by clicking the “Update Cart” button.
(g) For each item placed on your cart, when you click on your cart, you should normally be able to view a small image of said item, the product’s name, price per unit, your selected quantity, which you can in turn modify by the method listed above, total cost depending on selected units and lastly total cost of your comprised order. Please make certain of the accuracy of your selections and all the elements of your order before proceeding to payment. You alone are responsible for all the elements in your order, such as particular items selected, quantities, sizes, colors and the like.
(h) You may also be given the chance to make use of a coupon, if it is made available by our website and/or a particular promotional action and you are in possession of one, by clicking the “apply coupon” button and entering its information as requested.
(i) When you are ready to confirm your order and proceed with payment, you may select “Proceed to Checkout”. To complete an order, you must provide us with accurate information about your name, phone number, email address, billing address and shipping address. Responsibility for any inaccuracies or incompletence in the information you provided lies directly with you and may result in delays or even cancellation of your order.
8.5 Once your order is completed and payment is successfully processed, your order will be advanced to fulfillment.
8.6 Cancelations. In case you want to cancel or modify your order after the aforementioned point you can do so by contacting our Customer Service, using email or phone. In response, we will inform you about the status of your order and the steps necessary to accommodate your desired changes.
8.9 Order Confirmation. After completing the billing details, shipping instructions and payment, you will receive an email confirmation of your purchase, subject to payment confirmation by your financial institution. Normally, such confirmation should go out to you automatically, within an hour of processing your order. If you do not receive such confirmation within 36 hours, it is your responsibility to inform us so that the matter can be accordingly addressed by us and if possible amended. The case may be that the contact information you have provided us is incorrect or incomplete and as a result be impossible for us to contact you. We are not responsible to identify such errors or omissions and it is not always possible for us to correct them or to communicate with you; it is your responsibility to follow up with us in case you do not receive the email confirmation of your order.
8.10 If some of the items comprising your order are not available, you will receive an email telling you about which items can be shipped. You can choose to have partial shipment of your order delivered at no extra cost to you, or to ask us to retain the order until all items are available and complete it in one shipment. If you do not contact us via email or telephone within the next working day, to tell us that you no longer want your modified order, we assume that you accept it and will be executed. In this case we will return to you the amount difference between the initial order and the altered one, according to your way of payment. If you do not want part of your order to be executed, but the total cancellation of it you must contact us via email or phone. Your initial order will be cancelled and the entire amount charged to your credit card or to your PayPal account will be returned.
- SHIPPING DETAILS – ARRANGEMENTS
9.1 Items are shipped to the delivery address indicated by you at the time of placing your order. Shipping fees are calculated automatically; the amount depends on the products ordered, the delivery destination and the shipping option selected. Delivery times are estimates based on information provided to us by you and the shipping company, should be viewed as guidelines, and we are not able to guarantee them unless we explicitly agree on a delivery time to you for a specific Purchase. You can normally follow your order from dispatch to delivery on the shipping company’s website. You have a range of options for delivery of your order:
9.2 We offer free shipping within Greece for orders over 200.00€, paid via credit or debit card, bank transfer and Paypal (delivery in 1 to 3 buainess days), which is normally operated by Speedex. We use a shipping company at our discretion depending on conditions and availability. For orders under €200.00, shipping cost throughout Greece is set at 7.00 €. For items with an increased weight, there may be an extra charge. Please note that our free shipping service is not provided for orders paid with cash-on-delivery.
9.3 Shipping outside Greece, (whether within the European Union or beyond) is normally operated by DHL or UPS. We use a shipping company at our discretion depending on conditions and availability.
- Fees within the European Union are calculated automatically depending on your country, area, volume and weight of your package; these fees are payable upon confirmation of your order. Shipping time within the EU is normally 3 to 5 business days. For orders within the European Union over 400€, shipping is free of charge. Fees outside the European Union are calculated automatically depending on your country area, volume and weight of your package; these fees are payable upon confirmation of your order. For orders outside the European Union over 800€, shipping is free of charge. Shipping time outside the EU is normally 5 to 10 business days.
- If you place an order and enter a shipping address located outside the EU, import duties, customs, processing, expediting and taxes might incur by the local custom office upon the package’s arrival at the airport of the destination country. We cannot determine beforehand what these duties will entail for each country, whether they would apply in the case of shipping your order or for any possible amount. For further information please contact your local tax authority before completing your order. You are solely responsible for such costs and these fees will not be part of the payment calculation of your order and their existence is not a valid reason for subsequently cancelling an order, after it has been shipped. You should note that many of those fees cannot be reimbursed or refunded even if an order is legitimately returned back to us in Greece.
9.4 You may also opt to PICK YOUR ORDER UP IN PERSON from our physical store in 21 Pindarou Street, Kolonaki, Athens, 10673, during store hours.
- You can pick up your order from our store 24 hours after placing it on our website. In case your order consits of/contains an item to be made by request, the estimated time for pick up will be 15 days (approx. time for production). Any order placed between Friday 13:00 p.m. and Sunday midnight can be picked up from our store the following Tuesday at 10:00 a.m. (during store hours).
- Please at the time of pick up have with you a print out of your order and receipt of payment along with valid personal photo ID and if paid by credit card, the credit card used for payment. If you are not the credit card holder, please bring a signed authorization note from the credit card holder.
- You have a deadline of 14 days to collect your purchase. After that the order will be considered abandoned. The goods will not be retained, a refund will be issued using the same method of payment as on the original order, and the amount of the refund will be calculated as the amount of the original order minus a handling fee not to exceed ten percent (10%) of the amount of the order. In case of orders made by request such handling and processing fees shall not exceed thirty percent (30%) of the amount of the item (depending on the item, the collection, the costs and modifications applied in each case individually for the custom item).
- PAYMENT METHODS
You can choose any one of a number of payment methods available and the website will guide you through the necessary steps and ask for the appropriate information. The following forms of payment are acceptable:
For purchases within Greece and up to € 500.00 in total, you are able to pay the price of your orders to the carrier at the time you receive it. The cost of cash on delivery is free of charge.
- Credit and debit cards.
You can make a purchase using any debit or credit card VISA or MASTERCARD of any bank. The transaction will be managed by the Greek bank Eurobank or Alpha bank. We do not collect or store your credit card information in any way whatsoever, so you need to re-register each time you use your credit card for transactions.
- You will need to provide the card number, name on the card, expiry date, security code and card billing address. We do not charge a credit card fee, but your financial institution may have certain terms and charges that apply in the case of your purchase. You are responsible to check those fees before using the credit card for payment as you are responsible for those fees and they may not be refundable by your financial institution, even if you choose to cancel your order.
- If your credit card charge is not approved, we reserve the right to cancel your order.
- If paying by credit or debit card, you may have the option of paying the amount of your order in installments, as agreed upon with your financial institution and subject to the prevailing terms and conditions of your credit card.
- Electronic bank transfers
We accept bank transfers from most Greek banks and into a number of different accounts owned by us. The website will provide you with our particular bank account details. Please, retain a copy of your transfer payment receipt issued by your bank for your records and in case you need to communicate with us about your payment. You will also need it if you have selected to pick up your order from our physical store, when you will be required to produce it. Our financial institution will confirm the funds transfer and subsequently, we will send you an email confirmation of your order. If the payment is not confirmed within 48 hours, the order will be automatically cancelled.
D.Pay via PayPal
By selecting the Paypal payment you will be transferred to the Paypal website (online secure trading system) where you can pay either with your credit/debit card or via your Paypal account. The PayPal payment procedure is fully automated. During this process, no personal information (including the credit card number) is stored in the Company’s electronic system.
- SHIPPING AND DELIVERY
11.1 Your order will be sent to you after we have received and confirmed your payment. We accept no liability if a delivery is delayed because you did not give us the correct payment details or in case of insufficient funds or delays owing to your financial institution. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend delivery to you and place the order on standby until notification that the payment has been completed. This does not affect any other rights we may have.
11.2 Once the order has been dispatched from our physical store, an informative email will be sent. In the notification, if relevant, you will also receive a tracking number that could allow you to track the progress of your shipment. Handling, dispatch and delivery of orders are carried out on a daily basis, except Saturdays, Sundays and public holidays. Please note that orders cannot be delivered to PO boxes.
11.3 Delivery times and locations vary and shipping companies have their own rules and conditions regarding delivery, redirection of a delivery, holding period, notifications and the like. We suggest that you check with the shipping company about their rules and act accordingly to complete your delivery in the most efficient manner. We cannot be held liable for the implications of the rules of the shipping company and for communications and arrangements between you and the shipping company. While we will make our best effort to resolve issues between you and the shipping company, you understand that it is a separate company over which we have no control.
11.4 Upon receipt of your product, we recommend that you personally check the product delivered and confirm that its packaging remains intact.
- RETURNS – CANCELLATIONS – CHANGES
12.1 Our goal is for you to be fully satisfied with your purchases. In all events, you can withdraw from the contract. This right of withdrawal is described in detail below. If, for any reason, you are not satisfied with your purchase, you can return the products by following the procedure outlined below:
You have the right to withdraw from the sale agreement, ask to return the product to us for a refund or exchange it within a fixed deadline of 14 days from the date on which you or a third party nominated by you, received the product. Items must be in excellent condition, not be opened or used in any way in order for us to be able to consider a return or exchange. Items must be returned in their original package and with all the parts, labels and instructions. If any defect exists, defective products will be refunded in full, including a refund of the delivery charges (if any). We will always refund any money to the original method of payment used to make payment provided the same is available. No right for a refund or change exists once the abovementioned period of time has expired.
12.2 Before returning an item, you must first contact our Customer Service at firstname.lastname@example.org. After that an email will be sent to you, containing information about preparing and shipping your return and the address for the return. Possible exchange shipping costs and any other related fees will be deducted from your refund.
12.3 You can return a package by bringing the item in person to our physical store (21 Pindarou Street, Athens 10673) or by courier. For your return, we propose using a trackable shipping service like DHL or Fedex or purchasing shipping insurance. The return of the products is carried out at your own risk and we are not burdened with transport and insurance costs. We don’t guarantee that we will receive your returned item or the condition in which it will arrive to us and thus bear no responsibility. Note that all shipping return costs are to be paid solely by the customer. Upon receipt of the product from us, a detailed inspection will be carried out. To be eligible for a return, your item must be unused and in the same condition that you received it in with the safety seal attached and intact. It must also be in the original packaging. If no problems are found regarding its condition, packaging or documents, an email will be sent as regards the acceptance of your request. In case your returned item does not meet the specifications stated below and is deemed ineligible for return, exchange or refund, it will be sent back to you, in which case you will be responsible for the shipping cost and/or a refund will be refused.
12.4 Please note that no refund will be given at the time of bringing a return to the store and your credit card will not be credited back instantly. A Credit Note will be issued to your name. Refund will be issued only after the return has been processed by us. The way your money will be refunded depends on the payment method you have selected. If the payment is made by credit card, the money will be refunded with cancellation of the relevant charge. If the payment is made by cash-on-delivery or the amount was transferred in our bank account, the money will be returned by depositing same to your personal bank account, whose details (Bank name, IBAN, Account holder etc.) will be indicated by email at email@example.com within fourteen (14) business days as of the day following the receipt and acceptance of your request for return of the product or products.
12.5 Items must be returned in their original, unused and resaleable condition, in their original packaging, as stated above. To return your item, please ship to the below address:
Maria Kaprili Store, attn. Returns, 21 Pindarou Street, Athens 10673, Greece. In case the above conditions are met and there is a request for a “refund in cash”, you will be refunded the price you have paid minus other non-refundable charges and fees. Shipping costs are not refundable.
If there is a request to exchange your product, the new product will be sent to you and you will be responsible for the shipping cost. Changing products you have already changed is not allowed.
Also please note the exception of cases mentioned in 12.6 below.
12.6 The following items cannot be returned, exchanged or refunded:
– Damaged or incomplete items.
– Items not in their original package.
– Special order and custom made items. Products that have been altered, modified, personalized or changed from their original size, shape or form, as per your order.
– Items we ordered especially for you.
– Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.
– Products whose prices depend for the most part on fluctuations in the financial markets, such as the price of precious metals, precious stones and the like. We do not control those fluctuations and we can only accept the return or exchange of the product if you agree that the return price may be different from the original price. We will communicate to you the return price before you return the product.
12.7 Packages returned without necessary return information will not be accepted by us. Shippers may follow specific rules and may discard such packages or consider them unclaimed or rejected. The box containing your return must also be adequately protected when returned so that it is not damaged along the way. We are not responsible for the fate of a package you may have sent to us that lacks necessary information so please be thorough.
12.8 Import duties, fees and taxes might incur by the local custom office upon the package’s arrival at the airport if you are shipping a return from countries outside the European Union and may be charged to the costumer directly and not be refundable. We do not control those policies and regulations and we cannot be held liable for such disparities.
- SEVERABILITY, APPLICABLE LAW AND OTHER TERMS
13.4 For any dispute arising out of the use of our website and our electronic store, there shall have jurisdiction ratione materiae the competent courts of Athens, Greece and they shall be governed exclusively by Greek law (EU law).